Thank you for choosing Madouk Collection. Our shipping policies vary between rugs and all other items, as outlined below:

Rugs Shipping Policy

Our rugs are primarily made-to-order, ensuring each piece is unique and crafted with care. On occasion, we also offer 'On-hand' rugs, as indicated on the product page. Unless noted as on-hand inventory, a rug is made-to-order.

1. Made-to-order Rugs: Once an order is placed, it is typically processed and shipped within 4 weeks. Upon shipment, a DHL tracking number will be provided. Shipping duration varies based on the destination:

   • 2 to 4 business days to Europe
   • 3 to 5 business days to the USA and Canada
   • 4 to 8 business days to Australia

2. On-hand Rugs: On-hand rugs are shipped within 1-3 weeks, depending on size and weight. The estimated delivery date provided at checkout offers the most accurate delivery expectation. Rugs are shipped via FedEx and typically arrive within 7-10 days of order receipt.

All Other Items Shipping Policy

Our other home decor items are shipped promptly and typically arrive 7-10 days after order placement. These orders are shipped via FedEx.

We're here to help. If you have any questions regarding our shipping policy, please contact us at info@madoukcollection.com.