Frequently Asked Questions

Yes, we offer trade pricing for every product, prices vary on size of order. 

Yes, Madouk Collection is a E-commerce store for the public as well as specializing in sourcing partnerships with interior designers, artists, event coordinators and private clients.

Madouk Collection has a DHL account and is fortunate to have access to discounts on larger orders. We calculate freight based on the weight of the shipment which is calculated separately after the order is processed. We are able to estimate shipping costs in advance based on the size of the order and the weight of the products.     

In order to provide security to our artisans and ensure that materials are not wasted, all orders are not processed until payment is received. 

Madouk Collection accepts Paypal, Zelle, Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay and debit cards.

We pride ourselves on working directly with over 93 women making Madouk Collection creator to client.

Madouk Collection offers custom pieces, any shape or style; you name it, we make it!  

We can accommodate custom size, color, pile height & thickness, specific material, etc.

Our Ceremony Rug from the MADOUK X MELLON collection was a complete custom design drawn on the back of a napkin, so anything is possible! 

All materials used are sustainably sourced from the earth and all products are made by hand.

The artisans that Madouk Collection work with utilize ancient practices that keep the health of people and planet a priority.