Thank you for shopping at Mad'ouk Collection.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 30 days
The product isn't used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By email: madoukcollection@gmail.com
Send the product with the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
825 Park Center Dr STE 202 Santa Ana, CA, USA 92705
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Mad'ouk Collection.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: madoukcollection@gmail.com
The meaning behind madouk is the essence of this brand and the driving force behind co-founders, Jess and Tay. After graduating college and living in Thailand for 2 years, their paths brought them to Morocco where they worked for a travel and wellness company based in the coastal town of Essaouira.
The meaning behind madouk is the essence of this brand and the driving force behind co-founders, Jess and Tay. After graduating college and living in Thailand for 2 years, their paths brought them to Morocco where they worked for a travel and wellness company based in the coastal town of Essaouira.
Most import brands began with just importing products...
Local artisans are being bought out for pennies and then having their products turned around and marked up over 500% - all taking place down the street from their workshops.
The answer is always the same, “this is the way things are.”
"After living in Thailand for 2 years, we moved to Morocco to start a travel and wellness company. We spent a year working and living in Essaouira where we built relationships and quickly became aware of the disperity between the bazaarists selling and the artisans creating. "
So we became close with the locals, and they became our family. An organic connection with the people led to a deeper appreciation of their work and an alarming understanding of the system that extorted their skills for almost nothing.
And it was happening everywhere,
all around us.
Most import brands began with just importing products...
"After living in Thailand for 2 years, we moved to Morocco to start a travel and wellness company. We spent a year working and living in Essaouira where we built relationships and quickly became aware of the disperity between the bazaarists selling and the artisans creating. "
Local artisans are being bought out for pennies and then having their products turned around and marked up over 500% - all taking place down the street from their workshops.
The answer is always the same, “this is the way things are.”
So we became close with the locals, and they became our family. An organic connection with the people led to a deeper appreciation of their work and an alarming understanding of the system that extorted their skills for almost nothing.
And it was happening everywhere,
all around us.
After a breaking point with our career - the next move was more apparent than ever…
We started a business that helps preserve ancient sustainable techniques and skills threatened by extortion and a highly mechanized market.
It’s rare nowadays that a human can distinguish between a mechanized creation and a handmade good.
With every purchase, every customer who sees our brand knows that their reach in purchasing just a material object goes far beyond just owning a piece of the culture and owning the essence in their home.
After a breaking point with our career - the next move was more apparent than ever…
We started a business that helps preserve ancient sustainable techniques and skills threatened by extortion and a highly mechanized market.
It’s rare nowadays that a human can distinguish between a mechanized creation and a handmade good.
With every purchase, every customer who sees our brand knows that their reach in purchasing just a material object goes far beyond just owning a piece of the culture and owning the essence in their home.
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